Order Processing
Orders are processed within 12 hours. You will receive an email confirming that your order is on its way within this time frame.
Delivery
During checkout, you will be prompted to enter your delivery address and select a shipping option. While we aim to deliver promptly, we cannot guarantee delivery times due to reliance on third-party delivery services. We offer Royal Mail tracked 24-hour and 48-hour delivery options.
Refunds, Returns, and Exchanges
Under UK law, customers have the right to return items within 14 days of receipt. If you cancel an order before dispatch, a full refund will be issued. To initiate a return, please contact us with the following details: order number, purchase date, receipt date, purchaser’s name, address, and reason for return.
Returned products must be in their original condition. We reserve the right to deduct from your refund if the product’s value has decreased. For more details on returns and refunds, refer to the UK government’s guidelines.
If your order arrives damaged, please email us immediately at info@carbonbloom.co.uk with your order number and a photo of the damage. We will assess each case individually and work towards a satisfactory resolution.